Complaints Procedure
BN London Ltd takes complaints seriously and aims to deal with them fairly, promptly, and professionally.
How to Make a Complaint
Please send your complaint to info@bnlhub.com and include your company name, order or invoice reference, and a clear summary of the issue.
What to Include
- your name and company details
- order number, invoice number, or account reference
- full details of the complaint
- any supporting documents, photos, or correspondence
- the outcome you are seeking
How We Handle Complaints
We will review the complaint, investigate the relevant facts, and respond as soon as reasonably practicable. We may ask for further information where necessary to assess the matter properly.
Escalation
If a matter cannot be resolved at first review, BN London Ltd may escalate it internally for further management review.
Related Pages
Depending on the issue raised, the following pages may also be relevant: