Privacy Policy
This Privacy Policy explains how BN London Ltd collects, uses, stores, and shares personal data and business-related personal information when you use BNLHub, contact us, place orders, apply for an account, request support, or otherwise deal with us.
1. Who We Are
BN London Ltd is the controller of the personal data described in this Privacy Policy.
Company number: 14063196
Registered office: Elthorne Gate, 64 High Street, Pinner, HA5 5QA, United Kingdom
Email:info@bnlhub.com
Telephone:+44 208 058 7686
2. Data We Collect
We may collect and process the following categories of data:
- contact details such as name, job title, company, email address, telephone number, and business address
- account application details such as trading name, company registration number, VAT number, website, purchasing details, accounts details, and verification documents
- transaction data such as quotations, orders, invoices, payments, refunds, returns, and account history
- credit-review and verification data such as credit requests, business-verification data, identity checks, fraud-prevention results, sanctions screening results, and insurer-related information
- delivery and logistics data such as delivery address, courier details, dispatch references, shipment status, proof of delivery, and claims information
- warranty, returns, RMA, and support data such as fault descriptions, serial numbers, testing notes, and correspondence
- website and technical data such as IP address, browser type, cookies, device information, usage logs, and pages visited
- communications data such as emails, call notes, enquiry forms, support requests, and complaint records
3. How We Use Data
We use personal data where necessary to:
- operate our website and provide customer services
- process quotations, orders, payments, dispatch, returns, and warranty support
- review and manage account applications and any future credit requests
- carry out identity, fraud-prevention, sanctions, compliance, and business-verification checks
- maintain records, accounts, audit trails, and legal compliance
- improve our services, website performance, and customer experience
- send service-related communications and, where permitted, business marketing communications
4. Legal Bases
We process data where necessary for contract performance, to take steps before entering into a contract, to comply with legal obligations, for our legitimate interests in running and protecting our business, or on the basis of consent where consent is required.
5. Sharing Data
We may share data where reasonably necessary with payment providers, banks, card processors, couriers, warehouse providers, IT providers, fraud-prevention agencies, credit reference agencies, sanctions-screening providers, business-verification providers, professional advisers, insurers, manufacturers, service partners, regulators, and law-enforcement bodies.
6. International Transfers
Where data is transferred outside the United Kingdom, BN London Ltd will take reasonable steps to ensure that appropriate safeguards are in place where required by law.
7. Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, fraud-prevention, compliance, warranty, dispute, and tax purposes.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies. Please see our Cookie Policy for further information.
9. Marketing
Where permitted by law, BN London Ltd may send business-related updates, product information, pricing updates, and account communications. You may opt out of non-essential marketing communications at any time.
10. Your Rights
Subject to applicable law, you may have rights to request access to personal data, correction, erasure, restriction, objection, or data portability. You may also complain to the Information Commissioner?s Office if you believe your data has been handled unlawfully.
11. Security
BN London Ltd takes reasonable technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Contact
For privacy-related enquiries, please contact info@bnlhub.com.