Warranty

This Warranty page explains the general warranty support position for goods supplied by BN London Ltd. It should be read together with our Terms of Sale and Returns and Refund Policy.

1. Manufacturer Warranty

Many products supplied by BN London Ltd are covered by the relevant manufacturer?s warranty. The scope, duration, exclusions, repair process, and remedy available under that warranty are determined by the manufacturer, not by BN London Ltd, unless we expressly state otherwise in writing.

2. BN London Ltd Support Role

Where reasonably appropriate, BN London Ltd may assist with initial support, troubleshooting, returns handling, or liaison with the manufacturer or distributor. Any such assistance does not create a wider warranty than that provided by law or by the manufacturer.

3. Reporting Faults

If you believe a product is faulty, please report the issue promptly and provide the order number, invoice number, serial number where applicable, a clear fault description, and any supporting photos or test results reasonably requested.

4. Troubleshooting and Testing

BN London Ltd may ask the customer to carry out or permit reasonable diagnostic checks before authorising a return. No-fault-found results, damage caused by misuse, or issues arising from compatibility, configuration, or installation may result in rejection of a warranty claim.

5. Exclusions

Warranty claims may be refused where the issue arises from misuse, accidental damage, unauthorised modification, incorrect installation, unsuitable operating conditions, improper storage, unsupported firmware or software changes, electrical damage, liquid damage, neglect, or normal wear and tear.

6. Data and Configuration

The customer is responsible for backing up all data and configurations before returning any product. BN London Ltd accepts no responsibility for data loss, software loss, configuration loss, or interruption caused by testing, repair, replacement, or manufacturer processing.

7. Return Procedure

No goods should be returned for warranty assessment without prior authorisation. The applicable RMA or return instructions must be followed. Goods must be packaged safely and returned with all reasonably required information.

8. Remedies

Where a valid warranty claim is accepted, the remedy may be repair, replacement, manufacturer replacement, credit, or refund, depending on the product, manufacturer policy, stock position, and legal position. The choice of remedy shall be determined by BN London Ltd or the manufacturer, as applicable.

9. Turnaround Times

Any repair, replacement, or assessment times are estimates only and may depend on manufacturer procedures, testing requirements, parts availability, logistics, and other third-party factors.